Effective Date: 1 March 2025

1. Introduction and Acceptance of Terms

Welcome to Defensor.com.au (referred to as “Defensor”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website and the services we offer. By accessing our website or using our services, you (“you” or “User”) agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

We may update or modify these Terms from time to time to reflect changes in our services or for legal reasons. If we make significant changes, we will provide notice by updating the date at the top of this document and, if feasible, by additional means (such as a notice on our homepage or via email). By continuing to use the website or our services after changes to the Terms, you agree to the revised Terms. We encourage you to periodically review these Terms for the latest information on your rights and obligations.

2. Definitions

For clarity in this document, the following definitions apply:

“Services” refers to all products and services provided by Defensor, including but not limited to security consultations, installation of security camera (CCTV) systems, alarm systems, fogging systems, intercom and access control systems, Wi-Fi assessments, after-sales support, and any other related security or information technology services offered through our website or by our company.
“Site” or “Website” refers to the Defensor.com.au website, including all content and features available at that domain.
“User” or “Customer” refers to any person or entity who accesses our Site, requests a quote, purchases a product or service, or otherwise uses our Services.

3. Services Provided by Defensor

Defensor is a Queensland-based security solutions provider. We specialize in helping homes and businesses protect what matters most through a range of security and technology services. Our core offerings include:

Security Camera (CCTV) Installation: Supply and professional installation of high-quality security camera systems for residential and commercial properties. This includes advising on camera placement, setting up recording devices, and integrating cameras with remote monitoring applications.
Alarm System Installation: Installation of intruder alarm systems, including motion sensors, sirens, and alert systems that can connect to your smartphone or monitoring services for real-time notifications.
Fogging Security Systems: Deployment of security fogging devices designed to deter intruders and protect valuable assets by disorienting intruders with a safe fog in the event of a break-in.
Intercom and Access Control: Installation of audio/video intercom systems and electronic access control systems (such as keypads, card readers, or biometric scanners) for controlled entry to premises.
Wi-Fi Assessments and Network Security: Evaluation of on-site Wi-Fi coverage and installation of enterprise-grade access points to ensure strong, secure network connectivity for security devices and general internet use across your property.
Consultation and Support: Providing security consultations, site risk assessments, customized security solution recommendations, user training on installed systems, and ongoing maintenance or technical support for products we install.

All Services are provided subject to these Terms and any additional terms agreed upon in a written contract or quote. We strive to deliver our services with professional care and in accordance with applicable industry standards and Queensland regulations. However, the exact scope of work and any warranties or specific terms for a particular job will be set out in the agreement (such as a quotation or invoice) for that service.

4. Use of the Website and Acceptable Use Policy

We grant you a limited, non-transferable, non-exclusive license to access and use our Site for personal or internal business purposes – for example, to learn about our Services, request quotes, or communicate with us. Your use of the Site must comply with these Terms and all applicable laws. You agree to use Defensor.com.au and our Services only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Site by, any third party.

User Obligations: By using our Site or Services, you agree that you will:

Provide Accurate Information: Provide accurate, current, and complete information about yourself (and your property, if requesting services) when filling out forms or communicating with us. If you create an account or submit contact details, you are responsible for maintaining the confidentiality of any login credentials and for all activities that occur under your account.
Authorization: Ensure that you have the legal authority to engage our Services. If you are requesting services on behalf of a company or another person, you warrant that you have the authority to bind that entity to these Terms.
Cooperation: Cooperate with us as reasonably needed to deliver Services. For example, if you schedule an installation, you (or your representative) should provide timely access to the premises and ensure the site conditions are safe and suitable for work to be carried out.

Acceptable Use Restrictions: You must not misuse our Site or Services. In particular, you agree not to:

Interfere or Disrupt: Attempt to interfere with the proper working of the Site or our systems. This includes not introducing viruses, malware, or any other harmful code, and not engaging in activities that impose an unreasonable or disproportionately large load on our infrastructure (such as denial-of-service attacks or excessive automated scraping of content).
Illegal or Prohibited Activities: Use the Site or Services for any unlawful purpose or in any way that violates any local, state, national, or international law or regulation. This includes refraining from using any security products or installations we provide for unlawful surveillance or any other illegal activities.
Unauthorized Access: Attempt to gain unauthorized access to any portion of our Site, our servers, other users’ accounts, or any systems or networks related to the Site. You also agree not to probe, scan, or test the vulnerability of our systems or networks without permission.
Impersonation and False Information: Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity when interacting with us. You must not provide false or misleading information when requesting services or support.
Intellectual Property Misuse: Copy, reproduce, republish, upload, post, transmit, or distribute any content from our Site (such as text, images, videos, or logos) without our prior written consent, except for your own personal, non-commercial use or as permitted by law. (See Section 5 on Intellectual Property for more details.)

We reserve the right to suspend or terminate your access to the Site or Services if we reasonably suspect that you have violated these Acceptable Use rules or any other provision of these Terms. Unlawful misuse of the Site or our systems may result in civil, administrative, or criminal liability for the responsible user.

5. Intellectual Property

All content on Defensor.com.au, including but not limited to text, graphics, logos, icons, images, audio clips, videos, and website design elements (collectively, “Content”), is owned by or licensed to Defensor and is protected by copyright, trademark, and other intellectual property laws. “Defensor”, “Defensor Security”, and associated logos are trademarks or registered trademarks of our company.

Permitted Use of Our Content: You may view, print, or download content from our Site for your personal use or internal business purposes when evaluating or using our Services. Any copies of the content must retain all copyright and proprietary notices as they appear on our Site.

Restrictions: Unless expressly permitted by us in writing or allowed by law, you must not:

Use any Content from the Site for commercial purposes (for example, by redistributing it, or using it to promote a business that is not Defensor).
Modify, translate, adapt, or create derivative works based on any Content on the Site.
Use any of our trademarks, logos, or branding without our prior permission. This means you cannot use “Defensor” or our logos in a way that suggests an affiliation or endorsement by us unless we have agreed in writing.
Engage in “framing” or “mirroring” of any part of the Site on any other website or server, or use metatags or hidden text using our name or trademarks, without our express written consent.

User-Submitted Content: If you submit any content to us or through the Site (for example, feedback, testimonials, or comments), you grant Defensor a worldwide, royalty-free, perpetual license to use, reproduce, modify, adapt, publish, and display that content for the purpose of operating, promoting, or improving our services. You represent that you have all necessary rights to any content you submit and that such content does not infringe any third-party rights or violate any laws. We reserve the right (but have no obligation) to monitor, edit, or remove any user-submitted content that violates these Terms or applicable laws.

All rights not expressly granted to you in these Terms are reserved by Defensor and its licensors. Unauthorized use of the Site or the Content may violate intellectual property laws and will constitute a breach of these Terms.

6. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information in connection with the Site and our Services are described in our Privacy Policy (available on our website). By using our Site or Services, you consent to the collection, use, and disclosure of your personal data as outlined in these Terms and our Privacy Policy.

Personal Information: When you use our Site (for example, by requesting a quote or contacting us), you may provide personal information such as your name, contact details, and details about your property or security needs. You agree that any personal information you provide is accurate and that you are authorized to provide it. We will handle your personal information in compliance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as any relevant Queensland privacy regulations.

Use of Data: We will use your information to:

Provide Services: Deliver and administer our Services (e.g., to prepare quotes, schedule installations, perform the work, and provide customer support).
Communicate: Contact you regarding your inquiries, appointments, or service agreements. We may also send you service updates or important notices related to your use of our Services or the Site.
Marketing (Opt-In): If you have consented, send you marketing or promotional communications about our services. You can opt out of receiving marketing emails or messages at any time by using the unsubscribe mechanism provided or contacting us.
Improve our Services: Use analytics and feedback to improve our Site and services (any analytics data used will typically be aggregated and not identify you personally).

We are committed to protecting your data. We implement reasonable security measures (both technical and organizational) to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Third-Party Disclosure: We do not sell or rent your personal information to third parties. We may share personal information with trusted third parties who assist us in delivering our Services (for example, subcontractors, hardware suppliers, or cloud service providers for data storage) only to the extent necessary for them to perform their work. These parties are required to handle your information in compliance with applicable privacy laws and for the limited purposes we specify. We may also disclose personal information if required by law, regulation, or court order, or if disclosure is necessary to protect our rights or the safety of our clients or others (for instance, disclosing information to law enforcement in the case of suspected illegal activity).

For more details on how we handle and protect your personal data, please review our Privacy Policy. By using the Site or our Services, you acknowledge that you have read and understood the Privacy Policy. If you have questions about our data practices, you can contact us using the information in the Contact section of these Terms.

7. Orders, Quotes, and Payments

Defensor may provide free consultations or quotes to prospective customers via the Site, phone, or email. When you request a quote for a security installation or any Service, we may provide an estimate or proposal outlining the scope of work and pricing. Quotes are generally valid for a limited time (the validity period will be stated on the quote) and may be subject to site assessment or other conditions.

If you decide to proceed with an order for Services:

Formation of Contract: Typically, a contract is formed when you accept our quote or proposal in writing (including via email or electronic acceptance) and schedule the service with us. These Terms of Service, together with the specific details and terms of the quote (including pricing, equipment, and scope of work), will govern the contract between you and Defensor for that service.
Deposits and Payment: We may require a deposit or pre-payment before commencing work, especially for custom orders or expensive equipment. The payment schedule (e.g., deposit amount and due date for the remaining balance) will be outlined in our quote or invoice. You agree to pay all fees for the Services as specified, in a timely manner. All prices are in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless stated otherwise. Late payments may incur interest or fees as permitted by law and as detailed on the invoice or quote.
Changes and Cancellations: If you need to reschedule or cancel a booked service, please provide us with as much notice as possible. We will do our best to accommodate schedule changes. However, last-minute cancellations or extensive rescheduling may incur reasonable fees or result in forfeiture of a deposit to cover costs we have incurred (for example, if we have ordered equipment or reserved time for your job). We will inform you of any cancellation policy or fees applicable at the time you book a service or accept a quote.
Customer Responsibilities During Service: During any on-site service (such as an installation or repair), you are responsible for providing safe and prompt access to the premises. You should ensure that any required permissions are obtained (for example, from a landlord or building manager, if applicable) before we arrive to perform the work. You should also ensure that the work areas are free of unreasonable hazards and that any sensitive belongings are secured. While we will take reasonable care to avoid damage to your property in the course of providing Services, we are not responsible for pre-existing issues or any hazards not caused by us that you fail to disclose. If unexpected site conditions (e.g., structural problems, asbestos, unsafe environments) prevent us from working safely, we may need to postpone or cancel the service until the issue is resolved.

Our Right to Refuse or Cancel Orders: We reserve the right to decline a service request or cancel a service agreement (with appropriate notice and a refund of any payment for undelivered services) if: (a) fulfilling the request would violate any applicable law or regulation; (b) unexpected conditions at the site make the job unsafe or unfeasible (for example, undisclosed structural issues or hazards); or (c) you fail to meet a material obligation (such as not paying a required deposit or not providing access to the site on the scheduled date). We will communicate with you about any issues and attempt to find a solution before cancellation.

Any additional terms specific to a promotion or special offer will be provided with that offer and will apply in addition to these Terms. In the event of any inconsistency between these general Terms and the specific terms in a quote or written contract for a particular service, the specific terms of the quote/contract will prevail to the extent of the inconsistency (except where doing so would violate law).

8. Disclaimers of Warranties

Website Information: While we strive to keep the information on our Site accurate, up-to-date, and useful, the content on the Site is provided for general informational purposes only. It may not always reflect the most current developments in security technology, pricing, or regulatory requirements. Defensor does not guarantee the accuracy, completeness, or reliability of any information on the Site. Any reliance you place on such information is at your own risk. The Site is provided on an “as is” and “as available” basis, without warranties of any kind (either express or implied) except to the extent expressly provided by us or required by law.

Third-Party Content and Links: Our Site may include links to third-party websites or resources, or references to third-party products and services (for example, we might mention a brand of camera or link to a manufacturer’s website for additional information). Such third-party content is not under our control, and we provide these links or references for convenience only. We do not endorse, guarantee, or assume responsibility for the accuracy or reliability of any information, content, products, or services provided by third parties. If you decide to access any third-party websites or services linked from our Site, you do so at your own discretion and risk, and you may be subject to the terms and conditions of those third parties.

Services and Security Outcomes: Defensor will use reasonable skill and care in providing our Services. However, you acknowledge and agree that:

No security system or measure can guarantee complete safety or prevent all incidents. Our installations (CCTV, alarms, fogging devices, etc.) are intended to deter or mitigate security risks, but Defensor does not warrant or guarantee that the use of our products or services will prevent all burglaries, break-ins, thefts, property damage, personal injuries, or other incidents at your premises. Unforeseeable or unavoidable events may still occur despite having security systems in place.
Any technical advice or recommendations we provide (whether on our Site, via communications, or in person) are given in good faith based on our expertise and the information you provide to us. However, general advice may not be fully applicable to your specific situation. You should exercise your own judgment and consider seeking additional professional advice when making decisions about security measures.
The performance of installed equipment (such as cameras, alarms, sensors, or network devices) can depend on factors outside our control, including but not limited to: proper use by the customer, maintenance (e.g., keeping camera lenses clean, replacing batteries when required), quality of third-party internet or power services, and manufacturer quality of the devices. We will pass along to you any manufacturer warranties for the products we install, and we may assist you in making warranty claims, but we are generally not the guarantor or insurer of third-party products. Any defects in equipment will typically be covered by the manufacturer’s warranty and addressed through repair or replacement of the defective component as per that warranty.

No Other Warranties: To the fullest extent permitted by law, we disclaim all warranties or conditions not expressly stated in these Terms or in a specific service agreement. This includes, but is not limited to, any implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted or error-free, that any errors will be corrected, or that the Site (or servers that operate it) are free of viruses or other harmful components (although we take reasonable measures to secure our systems).

Some jurisdictions do not allow the exclusion of certain warranties. If laws such as the Australian Consumer Law apply to you, some of the above disclaimers may not apply to the extent those laws prevent them. In such cases, your statutory rights are not affected, and any warranty that cannot be excluded will be limited to the minimum warranty period or scope permitted by law.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Defensor (including our directors, employees, contractors, and agents) will not be liable for any indirect, incidental, special, consequential, or exemplary damages of any kind, or for any loss of profit, loss of revenue, loss of anticipated savings, loss of data, loss of goodwill, or other intangible losses, arising out of or related to your use of (or inability to use) the Site or our Services. This limitation applies regardless of the cause of action (whether in contract, tort, negligence, strict liability, or any other legal theory) and even if we have been advised of the possibility of such damages.

To the extent we are found liable for any claim or demand notwithstanding the above exclusion, you agree that (except where prohibited by law) our total aggregate liability for all claims arising out of or relating to these Terms, the Site, or the Services provided, is limited to the lesser of: (a) the amount actually paid by you to Defensor for the specific Service or product that directly gave rise to the claim; or (b) AUD $100. If the claim is related to your use of the free aspects of our Site (where no specific payment was made by you), our liability in that case will be capped at AUD $100. This limitation is cumulative and not per-incident (multiple claims will not expand the cap).

Australian Consumer Law: We acknowledge that you may have certain rights under the Australian Consumer Law and other applicable consumer protection laws, including rights in relation to consumer guarantees for goods or services. Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies you have under any law (including the Competition and Consumer Act 2010 (Cth) (which incorporates the Australian Consumer Law) and applicable state fair trading legislation (such as the Fair Trading Act 1989 (Qld))) that cannot be lawfully excluded or limited. If any provision of these Terms would contravene such a law or make any part of these Terms void, that provision is severed and the rest of the Terms remain in effect.

Where it is legally permissible to do so, if there is a breach of a non-excludable guarantee or warranty under the Australian Consumer Law or other applicable law, and you are entitled to a remedy, our liability is limited (at our option) to either: (i) re-supplying the service to you (or supplying an equivalent service) or (ii) paying the cost of having the service supplied again. For example, if a security installation service provided by us fails to meet a consumer guarantee (such as not being carried out with due care and skill), we will either re-perform the service at no additional cost to you or cover the cost of an equivalent remedy, as required by law.

Release: Except for liability that we cannot exclude or limit by law, you release Defensor and our officers, employees, contractors, and agents from any and all liability, claims, and damages arising out of or in connection with your use of the Site or our Services. This release applies to any loss or damage you may suffer, to the extent permitted by law, and is intended to cover all rights or claims (if any) that can be legally waived or released.

10. Indemnification

You agree to indemnify, defend, and hold harmless Defensor and its directors, officers, employees, and agents from and against any and all losses, liabilities, claims, demands, damages, or expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the Site or Services; (b) your breach of these Terms or any additional terms or policies incorporated by reference; or (c) your violation of any law or regulation, or the rights of any third party, in connection with your use of our Site or Services.

For example, if you use the surveillance equipment we install in a manner that violates someone’s privacy rights or any law, and a claim is brought against us as the installer or service provider, you agree to indemnify and defend us against that claim (including covering our costs and any damages). This indemnity would also apply if you intentionally damage our equipment or infrastructure, or if your negligence causes harm that leads to claims against us.

We will promptly notify you of any claim for which we seek indemnification (provided that any delay in notification does not waive or reduce your indemnification obligations), and we will permit you to assume control of the defense of such claim with legal counsel reasonably acceptable to us. However, we reserve the right to participate in the defense at our own expense and to approve any settlement that imposes any obligation or admission of liability on Defensor. Your indemnification obligations will survive the termination or expiration of these Terms and your use of the Services.

11. Dispute Resolution

Defensor is committed to resolving any disputes in a fair, efficient, and amicable manner. If you have any concern or dispute with us, we encourage you to contact us first to try to resolve the issue informally. You can reach out via the contact information provided in Section 14 (Contact Information) below. Please provide a description of your issue, any relevant details (such as dates or persons involved), and what outcome you are seeking. We will attempt to respond and resolve the matter as soon as practicable.

Good Faith Negotiation: Both you and Defensor agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our Services by negotiation in good faith. This means we will discuss the dispute and seek a mutually acceptable solution before pursuing formal legal action.

Mediation (Optional): If a dispute cannot be resolved through direct negotiation within a reasonable time (for example, 30 days from when you notify us of the issue, unless we agree to extend this time), either party may suggest mediation. Mediation is a process in which a neutral third-party mediator helps the parties try to reach a settlement. We agree to consider mediation in Queensland (for instance, through a recognized mediation service or the Queensland Civil and Administrative Tribunal (QCAT) if appropriate for the matter). Both parties would need to consent to mediation, and the costs of mediation would typically be shared equally, unless otherwise agreed.

Legal Action: If we cannot resolve the dispute through negotiation or mediation, either party may pursue remedies through formal legal proceedings. Subject to any rights you may have under applicable consumer protection laws, you and Defensor agree that any litigation will be brought in a court of competent jurisdiction in Queensland, Australia (as set out in Section 12 below on Governing Law and Jurisdiction).

Consumer Assistance: Nothing in this section is intended to limit or prevent you from seeking assistance or advice from consumer protection authorities. If you are a consumer and believe your rights under Queensland law or the Australian Consumer Law have been breached, you can contact the Queensland Office of Fair Trading or the Australian Competition and Consumer Commission (ACCC) for guidance. Our hope is to resolve any problems directly with you, but you always have the right to seek external help or pursue legal remedies as appropriate under the law.

12. Governing Law and Jurisdiction

These Terms (and any dispute or claim arising out of or in connection with them or the Services) are governed by and shall be construed in accordance with the laws of the State of Queensland, Australia, and, where applicable, the federal laws of Australia. This choice of law is made subject to any consumer rights you have under those laws that cannot be waived or altered by agreement.

You and Defensor agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia for the resolution of any disputes arising under or in connection with these Terms or our Services, except where law directs otherwise. By “courts of Queensland”, we mean the appropriate Queensland state courts (and appellate courts) and any relevant Australian federal courts sitting in Queensland. Each party waives any objection to the venue of any legal proceeding on the basis that it is an inconvenient forum or that it is not holding jurisdiction.

If you access the Site or use our Services from outside Australia, you are solely responsible for compliance with any local laws that may apply. We make no representation that the content of the Site or the provision of our Services is appropriate or available for use in other locations. You agree that you will not use the Site or our Services in any country or in any manner prohibited by any applicable laws.

13. Miscellaneous Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any additional terms expressly agreed to in writing (for example, terms in a service quote or a separate written contract with you), constitute the entire agreement between you and Defensor regarding the use of our Site and Services. They supersede all prior and contemporaneous understandings, agreements, representations, and warranties (both written and oral) related to the same subject matter. In the event of a conflict between these Terms and any specific written agreement for a particular service, the terms of the specific agreement will prevail to the extent of that conflict.

Amendments: Except as stated in the Introduction (Section 1) regarding updates we may make to these online Terms, any other amendment or modification to a contract between you and Defensor must be agreed in writing. You cannot alter these Terms unilaterally, but additional terms may be mutually agreed for specific services.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, that provision will be deemed severed (removed) from these Terms to the minimum extent necessary, and the remaining provisions will continue in full force and effect. The invalid provision will, to the extent permissible, be interpreted or reformed to fulfill its intended purpose and comply with the law, or if that is not possible, replaced by a valid and enforceable provision that achieves as closely as possible the same effect.

No Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. Any waiver of any provision of these Terms by us must be in writing and signed by an authorized representative of Defensor. A waiver on one occasion shall not operate as a waiver of any other breach or default, or of the same breach or default on a future occasion.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Any attempt by you to assign the agreement without consent will be null and void. Defensor may assign or transfer its obligations under these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, provided that the assignment does not reduce the protections for the consumer under these Terms.

Force Majeure: Defensor will not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from events or circumstances beyond our reasonable control. This includes, for example, acts of God (such as floods, fires, earthquakes), acts of government or regulatory authorities, war, terrorism, civil unrest, strikes or other labor disturbances, power outages, or internet/network failures not caused by us (each a “Force Majeure” event). During a Force Majeure event, our obligations under these Terms will be suspended to the extent and for the duration that they are affected by the event. We will make reasonable efforts to resume full performance as soon as practicable.

Relationship of Parties: Nothing in these Terms is intended to create any partnership, joint venture, employment, or agency relationship between you and Defensor. We are independent contractors. You agree that you are not represented as our agent or representative and you do not have any authority to bind us in any respect.

No Unfair Terms: We intend for these Terms to be interpreted in a way that is fair and in compliance with Queensland and Australian laws on unfair contract terms. No provision of these Terms is to be interpreted against a party merely because that party or its legal representative drafted the provision. Your statutory rights, especially those granted by Australian Consumer Law and fair trading regulations, are not diminished or overridden by these Terms.

Notices: Any official notices or communications to Defensor under these Terms should be sent using the contact information provided in Section 14 (Contact Information) or as otherwise directed by us. We may send you notices by email to the address you have provided, by postal mail to any address you have given us, or by posting a notice on our Site (if the circumstances warrant, such as a general update to terms). It is your responsibility to keep your contact information up-to-date with us so that you can receive notices. Notices will be deemed received: (a) if by email, on the day of sending if no bounce-back or error is received (or the next business day if sent after business hours); (b) if by post within Australia, on the 5th business day after posting; (c) if by international post, on the 10th business day after posting; or (d) if by Site posting, at the time of posting.

14. Contact Information

If you have any questions, concerns, or comments about these Terms or any of our Services, please feel free to contact us. We believe in clear communication and will strive to address your inquiry promptly and fairly. You can reach us via the following methods:

Email: [email protected]
Phone: 0412 853 618 (within Australia)
Mailing Address: Defensor Security, Brisbane, QLD, Australia (Attn: Customer Service)

Defensor Security is based in Brisbane, Queensland and services the South East Queensland region. If you need any help regarding these Terms or our services, do not hesitate to get in touch.

Thank you for choosing Defensor for your security needs. By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms of Service. We value your trust and are committed to providing high-quality, reliable security solutions in accordance with these Terms and all applicable laws. Stay safe and secure with Defensor!